Dealing with Difficult Individuals and Situations

Knowing how to effectively deal with difficult individuals will benefit both the participant and their organization. Specific strategies on how to face conflict more confidently will be covered in this workshop, as well as how to handle awkward situations that cause frustrations, anger, and an unproductive environment.

• Understanding how difficult individuals attack and trap, as well as understanding clues to their identity and type are revealed in this workshop.

• Learn techniques to diffuse explosive situations.

• Discuss coping with the pushy, pressure tactics of the explosive types.

• Develop and implement a seven step master plan to deal with difficult individuals.

• Explore ways to keep your team productive in spite of difficult individuals and difficult situations.?